Mission Critical Support
Ortho Care™ delivers simpler ways to improve customers’ lab work every day, from managing the lab to maximizing analyzer availability.
Because Every Test Is A Life
Reliability You Can Depend On
In diagnostics, system downtime can be the difference between a patient receiving care or not. We are proud to have the best analyzer reliability in the industry because your focus should be on patient care, not analyzer care. Learn about Ortho's performance guarantee*
*Not available in all countries.
Customers Everywhere Continue to Trust Ortho Clinical Diagnostics
#1 Rankings by ServiceTrak™Chemistry | Immunoassay l Integrated Systems
#1 Overall Service Performance Received 6 years in a row: 2016, 2017, 2018, 2019, 2020, 2021
2021 IMV ServiceTrak™
2021 IMV ServiceTrak™
#1 Overall System Performance Received 4 years in a row: 2018, 2019, 2020, and 2021
#1 Overall Customer Satisfaction Received 4 years in a row: 2018, 2019, 2020, and 2021
See Your Lab in a Whole New Light
Make better, faster, more informed decisions for your patients and staff with personalized performance dashboards. Discover testing trends and identify efficiencies that can save you time, money and precious resources.
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Always On, Always Secure
When you need to focus on every patient, every day, our proprietary e-Connectivity® remote diagnostic software provides our Ortho Care teams the analyzer information to keep you up and running while carefully protecting patient data. Learn more (PDF)
Ortho Care™
Our holistic support program is known industrywide for providing real-time, personalized support and service to ensure labs run efficiently so you can deliver exceptional patient care
Continual Improvement
Keeping up to date with new testing, new hires and cross-training staff can be exhausting. We understand you’re asked every day to deliver more with less, so we make ongoing improvement easy with flexible, on-demand training and education to help you stay focused on what matters, and collaborative expertise when you want it.
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You're Our Focus
You are the center of everything we do. That’s why our teammates around the world are expressly trained to meet your needs and empowered to deliver an unparalleled customer experience. Each of us at Ortho understands the contribution of diagnostic laboratories in health care and how it impacts patient care.
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